Refund policy

Hermosa Studio Policies

Return & Refund Policy

At Hermosa Studio, your satisfaction with our eyebrow and lash products is important to us. Please review our policy carefully regarding returns and refunds.

Eligibility for Product Returns

We offer a 30-day return policy for eligible products. This means you have 30 days after receiving your item to request a return.

To be eligible for a product return, your item must be:

In the same condition that you received it.

Unworn or unused, with tags still attached.

In its original packaging.

Accompanied by the receipt or proof of purchase.

How to Initiate a Product Return

To start a return, please contact us at Reservations@hermosa-studio.com.

If your return request is accepted, we'll provide you with instructions on how and where to send your package, along with a return shipping label. Items sent back to us without first requesting a return will not be accepted.

You can always reach out to us with any product return questions at Reservations@hermosa-studio.com.

Damages and Issues with Products

Please inspect your product order immediately upon reception. If the item is defective, damaged, or if you received the wrong item, please contact us right away at Reservations@hermosa-studio.com. We'll evaluate the issue and make it right.

Exceptions / Non-Returnable Items (Products)

Certain types of products cannot be returned. These include:

Opened personal care products (e.g., used beauty products due to hygiene reasons).

Custom products (e.g., special orders or personalized items).

Hazardous materials, flammable liquids, or gases.

Additionally, we cannot accept returns on sale items or gift cards.

Please get in touch with us if you have questions or concerns about your specific item's eligibility.

Exchanges (Products)

The fastest way to ensure you get the product you want is to return the item you have. Once your product return is accepted, you can then make a separate purchase for the new item.

Refunds for Products

Once we've received and inspected your returned product, we'll notify you whether your refund has been approved or not. If approved, your refund will be automatically processed to your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your product return, please contact us at Reservations@hermosa-studio.com.

Important Note on Services:

Please be advised that Hermosa Studio does not offer refunds for any eyebrow or lash services rendered. Our expert technicians are dedicated to providing high-quality treatments, and all service sales are final.

Effective Date: November 10, 2024

At Hermosa Studio for Lashes and Brows ("we," "our," "us"), your privacy is paramount. This Privacy Policy details how we collect, use, protect, and store your personal data when you engage with our website, purchase our products, or book our services through our Shopify-powered online store, operating exclusively within Morocco. By using our website and services, you consent to the collection and use of your personal information as outlined in this policy.

1. Information We Collect

We collect personal information that you provide directly to us through your interactions with our services or website. This includes:

Personal Identifiable Information (PII): Your name, email address, phone number, shipping and billing addresses, and preferences related to lash and brow services (e.g., specific treatments or products you select).

Payment Information: When you make a purchase or book a service, we collect payment details, including credit card or debit card information and billing address. Payments are securely processed through Shopify Payments or other trusted third-party payment processors like PayPal, which employ secure encryption to safeguard your financial data.

Order History: We maintain records of your purchased products and services, along with your preferences, to provide you with a personalized experience.

Technical Data: When you visit our website, we may automatically collect technical information about your device, Browse activity, and website interactions. This includes your IP address, browser type and version, device type, pages visited, time spent on our site, and approximate geographic location (if permitted by your device settings).

2. How We Use Your Information

Your personal information is used for the following purposes:

To Process and Fulfill Orders: We use your personal and payment information to complete transactions and deliver the products and services you've purchased or booked.

To Provide Personalized Services: We store details about your past services and product purchases to recommend tailored products or services.

To Communicate with You: We may use your email address or phone number for essential communications such as order confirmations, appointment reminders, and notifications about new products, services, or promotions. You have the right to opt out of marketing communications at any time.

To Improve Our Services: Your feedback and usage data help us continually enhance our website's functionality, improve the customer experience, and develop new products or services to better meet your needs.

To Process Payments Securely: All financial transactions, including orders for products, services, or gift certificates, are handled through Shopify’s secure payment system.

3. How We Protect Your Information

We implement reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using encryption technology for online transactions, secure servers, and adhering to industry best practices for data protection.

Your payment information is processed via Shopify Payments or other third-party gateways (e.g., PayPal, Stripe), all of which comply with the Payment Card Industry Data Security Standard (PCI DSS) to protect your financial data.

While we strive to protect your personal information using commercially acceptable means, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with trusted third-party service providers solely for the following purposes:

Payment Processors: Your payment details may be processed through secure payment providers like Shopify Payments, PayPal, or Stripe.

Shipping and Delivery Services: Your address information may be shared with third-party shipping carriers to fulfill your product orders.

Service Providers: We collaborate with various partners (e.g., marketing services, customer service tools, booking systems) to enhance your experience. These partners are contractually obligated to keep your information confidential and use it only as necessary to perform their services for us.

Legal Compliance: We may disclose your information if required by Moroccan law, such as to comply with a subpoena, legal process, or government request, or if we believe such action is necessary to protect our rights or prevent fraud.

5. Cookies and Tracking Technologies

Our website utilizes cookies and similar tracking technologies to improve user experience, analyze trends, and monitor site traffic. Cookies are small data files stored on your device that enable us to track your activity and preferences.

You can manage your cookie preferences through your browser settings. Please note that if you disable cookies, some features of our website, including the ability to make purchases or use certain services, may not function correctly.

6. Your Rights and Choices

You have several rights concerning your personal data:

Access and Update Your Information: You can view, correct, or update your personal information by logging into your Shopify account or contacting us directly.

Opt Out of Marketing Communications: You can unsubscribe from promotional emails at any time by clicking the "unsubscribe" link in our emails, or by contacting us directly.

Request Data Deletion: In certain circumstances, you may request that we delete your personal information. Please note that we may be required to retain certain data for legal or accounting purposes under Moroccan law.

Control Cookies: You can disable cookies or manage their use via your browser settings. Be aware that disabling cookies may affect your user experience.

7. Third-Party Links

Our website may contain links to third-party websites not operated by Hermosa Studio for Lashes and Brows. These external sites are governed by their own privacy policies, and we encourage you to review them before providing any personal information.

8. Children's Privacy

Our services are intended for adults, and we do not knowingly collect personal information from children under the age of 16. If we discover that a child under 16 has provided us with personal data, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons specific to our operations in Morocco. Any updates will be posted on this page, and the "Effective Date" at the top of the page will be revised accordingly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Hermosa Studio for Lashes and Brows 17 RUE ENTRECASTREAUX, Bd Mohamed Zerktouni 20040 - Casablanca - Morocco Email: support@hermosa-studio.com